Refund policy
We want you to love your CaseCraze order. If something isn’t right, here’s how we can help.
Change of mind
You can return most items within 30 days of delivery if you’ve changed your mind. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached. Return shipping costs are paid by you, and original shipping fees are non-refundable.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo. We’ll arrange a repair, replacement or refund, and cover the return shipping.
Items we can’t accept for change-of-mind returns
- Personalised or custom-made items (such as custom name necklaces)
- Made-to-order items
- Opened bean bag foam filling
- Opened health or wellness products
- Gift cards
How to start a return
Email us at akbar.seraj03@gmail.com with your order number and the reason for your return before sending anything back. Some of our products ship from our partner suppliers, so we’ll give you the correct return address and instructions.
Refunds
Once we receive and check your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.
Exchanges
Need a different size or colour? Contact us and we’ll help you swap it, subject to availability.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy for faulty products.
Contact us
Muhammad Akbar, CaseCraze
Email: akbar.seraj03@gmail.com
Phone: 0401 386 644