Shipping policy
Thanks for shopping with CaseCraze! Here’s everything you need to know about how we get your order to you.
Where we ship
We currently ship to addresses within Australia only, including PO Boxes and parcel lockers.
Processing time
Orders are usually processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.
Delivery times
Once dispatched, most orders arrive within:
- Metro areas: 2–6 business days
- Regional and remote areas: 4–10 business days
These are estimates only. Delays can occasionally happen during peak periods (such as sales and the holiday season) or because of weather and carrier issues.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay. Any free-shipping offers will be shown on our website and applied automatically at checkout.
Orders with multiple items
Some of our products are shipped directly from our trusted Australian partners. If your order includes items from different partners, they may arrive in separate parcels on different days. You won’t be charged extra for this.
Made-to-order and personalised items
Made-to-order and personalised items (such as custom name necklaces) may take extra time to produce before they are dispatched. Any expected extra time will be shown on the product page.
Order tracking
When your order ships, you’ll receive an email with tracking details so you can follow your parcel.
Incorrect addresses
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible and we’ll do our best to update it before the order is dispatched. We can’t be responsible for parcels sent to an incorrect address provided at checkout.
Lost or damaged parcels
If your parcel hasn’t arrived within the expected time, or arrives damaged, please contact us with your order number and (for damage) a photo. We’ll work with the carrier to sort it out and arrange a replacement or refund where appropriate.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact us
Muhammad Akbar, CaseCraze
Email: akbar.seraj03@gmail.com
Phone: 0401 386 644